Bpost, also known as Belgian Post Group, is a Belgian courier company located in Brussels. It specializes in the national and international delivery of mailings. Aside from this service offered by the company, it is also responsible for other functions ranging from postal, courier, insurance, banking, direct marketing, and electronic services in the European market. Before it acquired its present name, it is known as La Poste (French term) and De Post (Dutch term) before 2010.
Customers can calculate the cost of their packages through online, or they may call the customer service to assist them with the quote. Almost all transactions can be made online, whether they want to make a payment, place an order for delivery, trace the progress of their shipment, or check if the recipient receives the parcel. The company has an integrated system to provide these details to the customers.
Bpost also makes use of the wonders of technology. By using digital tools, its staff can quickly deploy the parcel and track the shipment anywhere it goes. They also comply with the clearance procedure required by the Customs Department to ensure that the delivery is legal. This method is essential especially for air freight shipment going to other countries. The digital tools are also associated with the Bpost tracking because the customer can see the progress of his package while being transported.
Since Bpost values its customers, it launched its limited mobility zone service. This service is specially designed for people who have difficulty in picking up the parcel at the top of their parcel machines. The recipient will also receive a notification via text or email if he will be receiving a package. All the details of the customers are highly valuable to the company. Therefore, they strictly comply with the safety standards to keep the information of the customer in their database.